Privacy Policy

This Privacy Policy explains how and why Cricketbook uses your personal information. This happens when you use one of our websites.

You should be sure to read the Privacy Policy. If you do not agree with some statements – do not proceed with our websites. If you register and place a bet, this is automatically deemed to be your agreement to the Privacy Policy. You have the right to stop using the websites at any time. However, we are required by law to retain your data for some more time.

This Privacy Policy is subject to change. All customers will receive prior notice of changes. All new terms and conditions will be published on our platforms. You are advised to periodically review the Privacy Policy yourself.

Who controls your information?

The terms “Cricketbook”, “We”, “Our” and “Us” used refer to Infotech NV, a limited liability company registered in Curacao under company number 152377 and registered at Abraham de Veerstraat 9, Curacao. The process, purposes, and manner in which we collect your personal information is controlled. We act as a “data controller” for applicable European data protection legislation.

Our Data Protection Officer

Should you have any questions or require further information about Cricketbook’s processing of your data, please contact our staff. You should use [email protected] to do so.

Information we collect about you

We collect the information that you provide during the registration process, as well as when placing bets and using the website services. The collection of information is necessary to enable us to provide you with access to certain parts and features of our website. When data is collected:

• When you register for an account with Cricketbook.
• Providing other information when you use the website.
• When voluntarily disclosing information in publicly accessible areas.
• When contacting customer support.

What information we collect:

• User Name;
• Personal first and last name;
• Date of birth;
• Email address;
• Residential address;
• Telephone number;
• Billing address;
• Identification documents;
• Address verification documents;
• Transaction History;
• Website usage settings;
• Any other information you provide to us when using our platforms;
• Credit/debit card details or other payment information.

The information listed is required for billing purposes as well as for the protection of underage players. You can update or supplement the information by contacting our support team. This information is not shared with third parties (except as noted below) and is for internal use only.

Telephone calls

All incoming and outgoing telephone calls to the customer service center are recorded. This is to keep customers and managers safe and to resolve any disputes.

Social features of our products

Cricketbook reserves the right to store and process the data you leave when using our social features. For example, data is left in a chat room.

Non-personally identifiable information and traffic analyses

Cricketbook aims to make the use of the website as convenient and easy to find on the internet as possible. When you use our website, Cricketbook collects data that does not personally identify you. When customers interact with the services, Cricketbook records data about certain administrative information, traffic information, source IP address, time and date of access, web pages visited, languages used, software crash reports, and type of browser used.

Cookie

Cricketbook uses cookies to ensure that our website works efficiently. And to increase the number of visits to our platforms. You can read more information in our Cookie Policy.

How and why we use your personal information

We use customers’ personal information for the following reasons:

• To provide the products and services you have requested;
• To fulfill our company’s legal and regulatory obligations;
• To monitor the operation of the website;
• To provide marketing information to customers.

Depending on which category and legal basis your personal information falls under, your rights to that information are divided. This section provides information about each category and the rights it gives you. It also tells you how to exercise those rights. The rights are in bold.

Provision of our products and services

Cricketbook uses your personal information to enable you to use our websites, set up your account, use the online bookmaker and casino, and for customer service.

We share your information with other organizations working on our behalf. This is to provide you with our products and services. For more information, please see the information sharing section.

This category extends to the provision of our services that you use for your purposes. If you do not want your personal information to be used – close your profile and do not use our services. 

We use a proof of identity document to verify each player’s data and keep it secure. This also protects you from scammers and promotes responsible play.

Cricketbook reserves the right to conduct additional security checks at any time to verify the data you provide. As well as to review your use of the services and your money transfers for possible violations of our Terms and Conditions. Verification may be performed on third-party resources and may include ordering a credit report and/or otherwise verifying your information. 

These checks are required as they are a safeguard to ensure that our services are safe and legal. And also by the requirements set forth by the regulatory agency. Without performing these actions, our services cannot be provided to Cricketbook customers.

To monitor the performance of our website

We use cookies and traffic analysis to improve the performance of our core and value-added services. Our interest has a legitimate basis. In return, we ensure that we minimize any impact on your privacy.

The user has the right to appeal against the use of personal data for the benefit of the company. In such a case, it will mean that it would be better for you to close your account.

Marketing

If we receive your consent, we will send you up-to-date information about upcoming promotions via email or SMS, or online. Your information is guaranteed not to be shared with any third parties.

Your rights

Your right to be corrected

If you find that the personal information that. We hold about you is incorrect or out of date – let us know and we will correct it. To do so, please contact [email protected].

Your right to request a copy of your personal information

You can request a copy of your personal information by emailing [email protected] or via online chat. You will then receive an optional form to complete to help us provide you with the information you need promptly. To maximize the security of your data, you must provide proof of your identity. We will also let you know how long it will take to fulfill your request.

Your right to erasure

You have the right to ask us to delete your data. This is only possible when there is no compelling reason to continue processing your data. This right only applies in certain circumstances and is not absolute.

You may not exercise this right if the processing is necessary for exercising the right to freedom of expression and information, compliance with our legal obligations, fulfillment of public interest purposes, archiving purposes in the public interest, or research. And where deletion of your data is not possible or would seriously prejudice such processing. Or to establish, exercise, or defend legal claims.

Sharing your personal information

Where we may disclose your personal information to third parties:

1. Where we are under a duty to share your information to fulfill legal or regulatory obligations. 
2. Where it is necessary to use your information to enforce or apply the terms of this notice, or other agreements.
3. To provide customers with products or services they request, including third-party software providers.
4. Where you cheat or attempt to cheat us or other users of the service in any way. For example, game manipulation or payment fraud.
5. In cases where it is necessary to prevent addiction and/or ensure responsible gaming. This data remains anonymized.
6. When necessary protect the rights, property, and/or security of the company and our customers.
7. In cases of authorization from the player to transfer data.

Customer information collected is subject to storage and processing in any country in which we or our agents have facilities. By using our services, you consent to any transfer of information outside your country. When transferring customer personal data outside the EEA or relevant jurisdictions, we ensure that we provide maximum security measures. What we mean by, but not limited to, these steps:

• Binding corporate policies;
• Model contracts;
• US/EU Privacy Shield.

Security

Security and the methods required to protect information are key aspects of the company’s operations. All information received from players is stored encrypted and password-protected in a special database. Which, in turn, is located in our secure network with active modern software. Our services support 128-bit data encryption. In addition, we ensure that our subsidiaries, agents, affiliates, and suppliers use strong encryption of your data.

Retention

The customer’s personal information is retained for as long as it is reasonably required for our purposes. The length of time Cricketbook retains user data is determined by local laws, contractual obligations, and customer expectations and requirements. When there is no need to use your personal information, we will securely delete or destroy it.

Third-Party Practices

Cricketbook does not guarantee the protection of information that customers provide to a third-party online site or service, is not under our control. Information provided to third-party resources is governed by that resource’s privacy policy.

On our website, you may find links to other websites that are not under our control and are not subject to this Privacy Policy. It is the responsibility of players to provide data to third-party websites. The operators of such websites may collect personal information from customers and use it by their privacy policies.

Analytics

The services offered in this section will help Owner to monitor and analyze web traffic and may also be used to track user behavior.

Google Analytics (Google Inc.)

Google Analytics is a specialized web analytics service operated by Google Inc. (Google). Google tracks and analyses the use of Google Analytics thanks to the user data collected. And it also offers reports on its performance and shares them with other Google services.

Google can use the data collected to adjust the advertising of its network, namely contextualization, and personalization. 

What data is collected: cookies and usage data.

Disclaimer

The services work “AS IS” and “AS AVAILABLE” without any liability. Cricketbook is not responsible for events that are beyond our control and our control. In the complex environment of our business and technology, we cannot guarantee that there will be no erroneous handling of information. We will not be liable for any incidental or consequential errors or punitive damages arising from the use or disclosure of said Personal Information.

Changes to our Privacy Statement

The Privacy Policy presented may be subject to change, we recommend that you review it more frequently.

If there are changes to any articles of this Privacy Policy, we will inform customers in advance. Notices may be in the form of an email or a notice on the website. We will endeavor to notify players in advance so that you have time to read and accept the new terms of the Policy.

We cannot make material changes to the Privacy Policy without customer consent. If you do not agree to certain items that have been changed, we may not be able to continue to provide you with certain products or services.